Skills-Gap Analysis helps you get maximum value and benefits from your training, and ensures that your management team and staff are developed in all of the areas key to success. An analysis of your skills will help to identify ‘what’s missing’ in your team’s performance and knowledge, and where training and development can help fill those gaps.
In order for this to be done correctly, a Skills Gap Analysis must begin with a true understanding of where a company is going and what skills are required to get there. The four step process involves:
<li><strong>Generating gaps</strong> and reviewing with your upper management</li>
<li><strong>Prioritizing gaps</strong> and developing an action plan, and</li>
<li><strong>Monitoring</strong> the plan</li>
At Innovatia, we help our clients identify these gaps every day. We move quickly, zoning-in on the problem and offering smart solutions to help your team maintain customer satisfaction, keep support costs in check, and protect your brand. Identifying employees’ training needs and how to achieve them helps your managers to plan, manage schedules, and maintain budgets. With targeted training, you’ll see a boost in employees’ job satisfaction, human resources becomes more optimized, and production levels are likely to improve.
Have you had experience in identifying the skills gaps within your organization? How did you achieve your goals? Comment below! And if you need an analysis within your organization, and don’t have the first clue where to begin, give us a call – we’re here to help.
</strong><strong>Support Coordinator, Training</strong>